Privacy Policy
At G CAR SOLUTIONS (“we” or “us”), we have established this Privacy Policy to demonstrate our unwavering commitment to safeguarding your privacy. This Privacy Policy is an integral part of our Terms of Use, and by accessing our services through the G CAR SOLUTIONS platform, you acknowledge and accept the terms outlined in this Privacy Policy.
Notification of Changes
We may periodically update this Privacy Policy to align with changes and expansions in our services. When such updates occur, we will post the revised Privacy Policy, which will come into effect upon posting. Your continued use of the G CAR SOLUTIONS platform after any changes signifies your acceptance of the updated terms. If we intend to use your Personally Identifiable Information (as defined below) in a manner different from what was initially communicated, we will notify you and seek your consent for this new use. Furthermore, if significant alterations to our privacy practices affect user information already stored in our database, we will inform you of these changes and request your explicit consent.
Links to External Sites
G CAR SOLUTIONS is not responsible for the privacy practices or content of external websites linked to or linking to the G CAR SOLUTIONS platform. Please be aware that clicking on such links may take you away from our platform. To confirm your online location, take note of the URL displayed in your browser's address bar. We strongly recommend reviewing the privacy policies of all third-party websites.
Information Collected During Registration
When you create an account or apply to become a service provider with us, we collect and securely store information that directly identifies you or your account, known as "Personally Identifiable Information." The information required during registration may include your first name, last name, password, street address, city, state, zip/postal code, country, phone number, email address, and details about your vehicle, such as license plate, VIN (Vehicle Identification Number), make, model, year, and engine size. Service provider applicants will also be asked to provide information about their repair skills and their ability to perform vehicle services. Users and service providers who wish to make payments for various fees or service retainers via credit card will be required to enter valid credit card information, including the card number and name as it appears on the card. Additional information, such as your preference to receive promotional offers from us, is optional. In the future, we may request further optional information from you to enhance your experience on the G CAR SOLUTIONS platform. Additionally, we may supplement our information with data purchased from third parties for marketing purposes.
Request to Delete Personal Data
You have the right to request the deletion of your personal data from G CAR SOLUTIONS when it is no longer required or has been used unlawfully.
Call and SMS Data
Our services facilitate communication between users and technicians. To enable this service, we collect call data, including the date and time of calls or SMS messages, the phone numbers of the parties involved, and the content of SMS messages.
Online Order Placement and Management
The private and shared sections of the G CAR SOLUTIONS platform facilitate communication, information exchange, and sharing between users and technicians. Information contained in work orders is accessible to us, the contracting user, and the contracting technician. Non-personally identifiable information from work orders, such as the scope of work or spending limit, may be used for statistical analysis, product development, marketing, and research. We reserve the right to monitor communications on the G CAR SOLUTIONS platform and may terminate usage if a user is found to be violating our agreements, international or state laws, or our stated policies.
Online Surveys and Contests
Periodically, we conduct online user surveys to gather information about user preferences. Participation in these surveys is voluntary, and if you choose to participate, your responses will remain anonymous. We may also offer contests to qualifying users, requesting contact and demographic information such as name, email address, and mailing address. Unless stated otherwise, none of this information will be shared with third parties, except in summary form. Demographic data collected during registration and through online surveys is used to improve our services and cater to user preferences, potentially including targeted advertising.
The G CAR SOLUTIONS Payment System
We offer a payment system that allows users to pay with credit cards. If you use this payment system, we will collect your credit card number and related financial institution information solely for billing purposes, including billing on behalf of service providers and necessary disclosures to third parties for billing operations.
Cookies and Automatically Gathered Information
We automatically collect information about your browser type and version to customize service presentation and maintain a record of your G CAR SOLUTIONS platform activity. Cookies are used to enable users to set unique preferences and track user trends and patterns. Users have the option to disable cookies via their browser settings, but this may affect the functionality and speed of certain parts of the G CAR SOLUTIONS platform. Our web server software automatically logs IP addresses accessing the platform, although we do not ordinarily link IP addresses to Personally Identifiable Information. We may use IP addresses to identify users when deemed necessary to enforce compliance with our policies, protect our service, the G CAR SOLUTIONS platform, customers, or others.
Technician Profile
During registration, technicians can create a profile detailing their experience, rates, and qualifications. Some information in the profile registration is mandatory. If you offer your services through G CAR SOLUTIONS, this information may be publicly accessible. Users may refer to your profile to decide whether to use your services.
How We Use Registration Information
We use Personally Identifiable Information for internal purposes, including notifying you about service updates and providing transaction-related information concerning activities on the G CAR SOLUTIONS platform. We reserve the right to disclose your information as required by law.
We do not rent or sell users' Personally Identifiable Information to third parties. We may send you email communications, including information that we believe may interest you, and may provide your email address to third-party partners if we believe their products or promotions are relevant to you. You can opt-out of receiving marketing emails at any time by adjusting your profile's Preferences section or clicking the unsubscribe link in marketing emails. To improve our ability to deliver relevant ads about our services across the internet, we may provide your personal information to advertising agents who use it solely for our advertising purposes.
We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company acquiring our business. We may also disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal process.
Use of General Data
We reserve the right to utilize the general data obtained from user interactions with the G CAR SOLUTIONS platform, including all statistical information, as we deem appropriate in our sole discretion. You acknowledge that such data belongs to us, and we have the right to use it as we see fit.
Third-Party Partners
We establish relationships with third-party partners to offer products and services to our users. We may share your Personally Identifiable Information with specific third-party partners when necessary to provide a particular product or service you request from them. However, these third-party partners may not use your Personally Identifiable Information for any purpose other than delivering the requested service or product. If you create an account through a third-party partner (e.g., on a co-branded registration page), we generally share only summarized or aggregated data with the partner. However, any Personally Identifiable Information you provide may also be received and used by the partner in accordance with their privacy policy. Please review the privacy policies of these third-party partners.
Transaction Intermediaries
We use an external credit card processing company to bill users for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We make reasonable efforts to prevent transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the services.
Service Providers
Work orders placed on the G CAR SOLUTIONS platform are fulfilled by third-party technicians. Once a project is awarded on our platform, we may share the email addresses, phone numbers, or addresses of users and technicians to facilitate project completion. Technicians are only permitted to use Personally Identifiable Information for providing vehicle services.
Comments and Feedback Submitted by Users
We continually strive to enhance the quality and user experience of our service. Your input is highly valuable in improving the G CAR SOLUTIONS platform and service. We encourage you to share your thoughts or comments regarding the service or platform's operation by emailing us at Info@gcarsolutions.com. When sending comments, we may collect your email address or User ID and your location. Providing this information is optional, and if you provide it, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not result in receiving secondary or promotional materials, unless specifically requested by you. In certain situations, we may request your permission to feature your comments in marketing or promotional materials. We may also request feedback on the G CAR SOLUTIONS platform or service. Please be aware that information you provide as part of feedback, reviews, photo submissions, or similar methods may be accessible to other users and, in some cases, publicly available.
Security
We employ commercially reasonable measures to securely store Personally Identifiable Information in our systems and files. Our payment site operates using secure internet connections to protect your financial data. However, we cannot guarantee the security of your Personally Identifiable Information as it travels over the internet. We urge you to exercise caution when deciding what information to disclose online.
Legal Disclaimer
While we are committed to preserving user privacy, we may be required to disclose Personally Identifiable Information when compelled by law or when we believe in good faith that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.
Last Updated: [20/09/2023]
Please note that this is a general template and should be reviewed and customized to align with your specific company's policies and practices. Additionally, legal counsel should be consulted to ensure compliance with applicable laws and regulations.